User Guide
🔴Monolith Company Profile
| Company Name | Monolith Inc. |
|---|---|
| Representative | Moro Ryohiro |
| location | 1-3-5 Tohoku, Niiza City, Saitama Prefecture, 352-0001 |
| contact address | TEL：048-474-0884／FAX：048-474-0782 MAIL：support@naotta.jp LINE：@680nepse |
| set up | January 26, 1984 |
| capital | 10,000,000 |
| Business content | Sale of dietary supplements and health drinks Manufacture and sale of animal food Veterinary Clinic Management Sales of quasi-drugs Manufacture and sale of air and water sterilization and deodorization equipment Manufacture and sale of equipment and chemicals for sterilization, deodorization, and decolorization of clothing fabrics |
| Bank | Mitsubishi UFJ Bank, Shiki Station Branch Saitama Resona Bank Niiza Branch |
| From the Monolith | [Protect your family's health and keep them smiling]We manufacture and sell supplements with this motto. |
| Monolith's Commitment | Every year, we spend about 100 days harvesting natural Cordyceps sinensis.Our own factory that complies with GMPWe carry out everything from cultivation to product manufacturing. We deliver products that comply with GMP, from raw materials to finished products. The number of bacteria in the culture room is controlled by a HEPA filter.AlsoRegular DNA testingWe implement strict quality control. In addition, acute toxicity tests, subacute toxicity tests, mutagenicity tests, AMES tests, etc.Safety testing is also conducted (at a GLP certified institution)We are doing it. |
| Payment method | Credit card/PayPal payment is accepted.  |
■Please use an authorized dealer.
Products offered at auctions and flea markets may pose health risks depending on the storage conditions, and they are sometimes sold with the contents swapped out.
As this is a supplement to be taken for health reasons, we ask that you purchase the product from an official shop/authorized retailer.
■We may cancel your order.
We are committed to the safety of our products and do not allow commercial sales other than through our direct sales or our certified vendors (including medical institutions, etc.).
In addition, we have established our own guidelines, and if we determine that an order (including past transactions) does not comply with these guidelines, we may cancel it and refuse to accept future orders.
Although it will be random, we will stamp the message "Resale prohibited Monolith 048-474-0813" on the product packaging.
*There are no problems with the quality of the product.
If an item you purchased from somewhere other than our store has a "not for resale" stamp on it, please contact us.
We will continue to make further efforts to deliver safe and secure products to as many customers as possible.
🔴 Business days
Closed on Sundays, public holidays and New Year holidays (open on Saturdays)
We also ship products on holidays (by courier only).
Closed for inquiries onlyThat's right.
🔴Contact Information
TEL：048-474-0884／FAX：048-474-0782
MAIL：support@naotta.jp
LINE：@680nepse
🔴About shipping date
Mail delivery:We will ship your order within 3 to 5 days after confirming your payment.
Courier service: Orders placed before 3pm will be dispatched on the same day.
🔴Issuing invoices and receipts
No invoice or receipt will be enclosed.
If you need it, we apologize for the inconvenience, but please contact us.
We will send it to you in PDF format.
MAIL:support@naotta.jp
LINE:@680nepse
🔴How to order products
Please go to the shopping cart on this website to purchase. You can make a purchase without registering as a member.
Some products can also be shipped outside of Japan.
🔴Payment
You can choose between credit card and PayPal.
[Credit card]
Enter your card details in the card processing instructions.
【PayPal】
If you register for PayPal for free and register a payment method, you can make payments using that method simply by logging in.
🔴About Shipping
Although it is not possible to specify a delivery date and time for mail delivery, it is expected that your order will be delivered within 2 to 4 days after it has been shipped.
In addition to the product price, you will be required to pay shipping fees.
【postage】
The products you order will be shipped by our designated carrier.
Nationwide flat rate: 600 yen (tax included)
Nationwide flat rate: 200 yen (tax included)
Free shipping for orders over 3,980 yen
🔴About consumption tax
10% (rounded to the nearest yen)
🔴Cancellation before product shipment
Since the products you order are automatically shipped from our dedicated warehouse,Cancellation is not possible before shipment.That's right.
If you wish to cancel, please contact us after receiving the item and inform us that you wish to return it.
*If you cancel for your own reasons, you will be responsible for the shipping costs for the return.
🔴Regarding returns
Products purchased directly from Monolith will be accepted for return in accordance with the following regulations.
＜In case of customer convenience＞
We accept returns of unopened products for any reason (return deadlines apply). Please contact us before returning the product.
We accept returns of unopened products within 90 days of delivery. Please contact us at the address below before returning the product. If you return the product within 30 days of delivery, we will refund the full price of the product. If you return the product between 31 and 90 days of delivery, we will refund half the price of the product. Please pay the shipping fee when returning the product. Please also pay the bank transfer fee when making the refund.