Legal notice
- Distributor
- Monolith Inc.
- Operations Manager
- Moro Ryohiro
- location
- 1-3-5 Tohoku, Niiza City, Saitama Prefecture
- telephone number
- 048-474-0813
- email address
- support@naotta.jp
- Required fees other than the product price
- ·postage
・Consumption tax
- Application expiration date
- In principle, the period will be 5 days after order confirmation (the automatic email confirmation is sent).
- Defective Products
- In the unlikely event that you receive a defective product, we will immediately replace it.
- Sales volume
- There are no particular specifications (depending on the product)
- Delivery time
- After receiving your order, we will ship it within 2 business days.
*Closed on Sundays, public holidays, and the New Year holidays.
- Payment Method
- We accept credit cards and PayPal.
- Return deadline
-
[Regarding returns]
■For products purchased directly from Monolith, returns will be handled in accordance with the following regulations.
＜In case of customer convenience＞
Unopened products can be returned for any reason (return deadlines apply).
Please contact us before returning the item.
We accept returns of unopened products within 90 days of delivery. Please contact us at the address below before returning the product. If you return the product within 30 days of delivery, we will refund the full price of the product. If you return the product between 31 and 90 days of delivery, we will refund half the price of the product. Please pay the shipping fee when returning the product. Please also pay the bank transfer fee when making the refund.
If you need to return a product due to a defect or malfunction on our part, please contact us within 7 days of receiving the product. We will cover all costs and provide a refund or exchange.
- Return Shipping Fee
- In the event of a defective product or incorrectly shipped product, we will handle the return shipping.
Customers will be responsible for shipping costs when returning items for their own reasons.